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Shipping Policy

When you select your shipping method your order will be sent to you via UPS or USPS. You may select a specific shipping method for speed of delivery. We reserve the right to upgrade your package to another shipping service, at no extra cost, in order to insure the fastest delivery possible (for instance UPS Ground to USPS priority mail). We also include a slight handling charge for each order to cover expenses incurred; this expense is included in the cost you see at checkout. For this reason fees may be higher than what you might find at the post office or at UPS.

***NOTICE*** Due to occurrences of CUSTOMER FRAUD and MAIL THEFT, YOU the customer, agree not to hold EZBody liable for (LOST or MISSING) orders we have shipped that are shown as delivered to the address and/or zip code you provided us in your order. We will assist any customer by providing tracking information to law enforcement officials if you choose to file a report for lost or stolen mail. We apologize in advance for these types of scenarios, however we WILL NOT file insurance claims on delivery confirmed items. If insurance is purchased, insurance claims may be filed ONLY for undelivered or damaged packages. Again, insurance claims WILL NOT be accepted or filed for lost or missing packages that are shown as DELIVERED.

Orders are typically processed within 24 hours, please note that we ship Monday through Saturday, excluding Sundays and US Federal holidays. Backordered items generally ship within 2-10 business days provided they are available from the manufacturer. USPS Express orders are only shipped Monday through Friday until 4pm each day. Express orders placed after 4 pm Friday or during the weekend, will be shipped on Monday or the first business day if Monday is a Federal Holiday. They are usually guaranteed delivery the next day or 2 days depending on delivery location. Orders placed by 4pm CST Mon-Fri are shipped the same day, providing the product is in stock.

Military Address (APO/FPO) EZBody ships all orders sent to APO and FPO Boxes via USPS First Class or Priority Mail. Depending on product availability and location, orders should arrive at your Military Address within 3-5 business days. Delivery time from the military address to you can vary. Very Important: Your package is only insured to your military address. EZBody is not liable for packages lost by Military Mail. If an insurance claim needs to be filed, it must be filed 75 days after the shipping date, per USPS regulations. In the event of an insurance claim, no refunds or reshipments will be made until the insurance claim is settled.

Return Policy

Within 30 days of receipt of your shipment, at your expense, you may return any UNOPENED product(s), for a refund, as long as the product is in resalable condition and untampered. The Shipping & Handling cost for the order is NOT refundable. Please note that there is also a 15% re-stocking fee on any returns. If you wish to cancel your order and do so before we have shipped your product, (shipment email notification with shipment identification number), there is only a 5% order cancellation processing fee.